IMPROVING SELF-PAY PATIENTS PAYMENT COLLECTION

DESCRIPTION OF THE ISSUE
Self-pay uncollected balances were not directly moved towards Collection Agency.  We made an analysis from our end to find reason for unpaid balances and came with appropriate solutions to gain payments to the provider.

CONCEPT
Unpaid Patient balances not to be moved directly towards Collection Agency.  Even we could make a research on the reason for its non-payment from our end.

SOLUTION
We started verifying patients’ addresses from Hospital’s website and updated new addresses for the patients and forwarded statements.  Also verified whether those patients had any coverage information, if so, we started filing those claims to the carriers for reimbursement.

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