Filling prescription drug - points to consider - what to do patient left ID card

BCBS - Prescription Drugs

What should I consider before I fill a prescription drug?

Here are few things to keep in mind before you fill a prescription drug.

• Use a participating pharmacy and Preferred Generic drugs (when available) to lower your cost (see your cost now by using our Drug Pricing tool).   Using mail-order for ongoing maintenance medication may also save you money.
• Some drugs may require your doctor to submit a prior authorization before they’re covered (See drugs that may require Prior Authorization in our Medication Guide).
• Some drugs may be limited in the amount you can fill within thirty days, unless a special approval is obtained (see the Responsible Quantity Program in our Medication Guide).
• For plans that cover brand name drugs, certain brand name drugs may not be covered or will cost you more unless you have tried the generic alternative first (see the Responsible Steps Program in our Medication Guide).
• Many specialty drugs require a Prior Authorization and must be purchased from our Specialty Pharmacy network, Caremark to pay the lowest amount.  Call Caremark at 1-866-278-5108 for more information (see more about Specialty Drugs in our Medication Guide).  

IMPORTANT NOTE:
Not all health plans come with pharmacy coverage and coverage varies by plan. If you’re part of an employer group, your employer may provide prescription drug benefits through another company. Please refer to your Benefit Booklet for coverage details, limitations and exclusions.   

If I am outside the state of Florida and need to have a prescription filled, what do I do?

When you’re outside the state of Florida, take your prescription to a pharmacy that participates in our National Pharmacy Network.  You can find National Participating pharmacies using our pharmacy website.   If you don’t have your member ID card with you, you’ll have to pay for your prescription drug in full and then submit a claim form along with your receipt to the address shown on the form.  If you go to a non-participating pharmacy, reimbursement will be based on our contracted rate (what we pay a participating pharmacy), less the amount of your applicable deductible and/or coinsurance. For help locating a National participating pharmacy, call the Customer Service number listed on your member ID card.

I went to a BCBSF participating pharmacy and left my ID card at home. I paid for my prescription drug in full. What do I do?

Simply complete the Claim Form(PDF), attach your receipt and send to the address indicated on the form.

I left my ID card at home and paid full price for my medication. How do I get reimbursed?

You have two reimbursement options:

1) If you return to the pharmacy with your ID card, within two weeks of your purchase, most pharmacies will rerun the prescription claim and reimburse the amount owed to you.

2) You can complete a Prescription Drug Program Claim form, attach your receipt(s) and send to the address shown on the form. Reimbursement will be based on our contracted rate (what we pay participating pharmacies), less the amount of your applicable copayment or deductible and/or coinsurance.

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