How insurance process the claim

Claims Processing

HP verifies that the claim contains all of the information necessary for processing.
The claim is processed using both clerical and automated procedures.
First, the system performs validation edits to ensure the claim is filled out correctly
and contains sufficient information for processing. Edits ensure the recipient’s name
matches the recipient identification number (RID); the procedure code is valid for the
diagnosis; the recipient is eligible and the provider is active for the dates of service;
and other similar criteria are met.

For electronically submitted claims, the edit process is performed several times per
day; for paper claims, it is performed five times per week. If a claim fails any of these
edits, it is returned to the provider.

Once claims pass through edits, the system reviews each claim to make sure it
complies with Alabama Medicaid policy and performs cost avoidance. Cost
avoidance is a method that ensures Medicaid is responsible for paying for all
services listed on the claim. Because Medicaid is the payer of last resort, the system
confirms that a third party resource is not responsible for services on the claim.

The system then performs audits by validating claims history information against
information on the current claim. Audits check for duplicate services, limited
services, and related services and compares them to Alabama Medicaid policy.
The system then prices the claim using a State-determined pricing methodology
applied to each service by provider type, claim type, recipient benefits, or policy
limitations.

Once the system completes claims processing, it assigns each claim a status:
approved to pay, denied, or suspended. Approved to pay and denied claims are
processed through the financial cycle twice a month, at which time an Remittance
Advice (RA) report is produced and checks are written, if applicable. Suspended
claims must be worked by HP personnel or reviewed by Alabama Medicaid Agency
personnel, as required.

Claims approved for payment are paid with a single check or electronic funds
transfer (EFT) transaction according to the checkwriting schedule published in the
Provider Insider, the Alabama Medicaid provider bulletin produced by HP. The
check is sent to the provider's payee address. If the provider participates in
electronic funds transfer (EFT), the payment is deposited directly into the provider's
bank account. Effective March 1, 2010, Medicaid no longer prints and distributes
paper Remittance Advices (RAs) to providers. RAs are described in Chapter 6,
Receiving Reimbursement

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