Automated Response System (ARS) Some Medicare carrier sites have an ARS that provides physicians with information usually provided by CSRs.
Information available through the ARS may include:
* Claim status (complete information on assigned claims, limited status on nonassigned claims, and denial information)
* Number of pending and finalized claims
* Date and check number of physician ’ s most recent check
* Year-to-date dollar amount paid to physician
* Educational messages about hot topics The ARS is usually accessible 24 hours a day. There is usually no limit on the length of time or number of requests and responses per call. Time is saved because the user can “ speed dial ” through information menus.
Note : The local Medicare contractor can furnish physicians with specific information regarding ARS.
