Submit COB Claims Electronically - Cigna

Did you know you can send Coordination of Benefits (COB) claims electronically? Simply create and submit compliant claims in the HIPAA standard and ANSI 837 format.

If you already submit claims electronically to us, then follow the same process to send COB claims.
If you are interested in sending claims electronically, review the following information.

Electronic claim submission (aka Electronic Data Interchange or EDI) can help improve productivity,
efficiency and cash flow. Claims get to CIGNA faster, with less paperwork and there are no
printing or mailing expenses

How to get started

You have two options for submitting claims electronically to CIGNA HealthCare. Connect directly to
CIGNA HealthCare systems using selected software or indirectly using a clearinghouse.

Post-N-Track – Post-N-Track, a web-based service, allows you to submit claims directly to CIGNA, receive electronic remittance advice and exchange electronic claim inquiry and response transactions.

Post-N-Track software is free to CIGNA participating providers. If you are interested in this cost-effective alternative to paying clearinghouse transaction fees, contact Post-N-Track at 1.860.257.2030 or by e-mail at


Using a clearinghouse is a common solution to submitting electronic claims and inquiry transactions to CIGNA.

Advantages of Electronic Claim Submission

■ Electronic claim submission can help improve claim accuracy while decreasing the chance of transcription errors and missing data by flagging claims with missing or invalid demographic data and allowing resubmission and returns.
■ Claims received electronically are automatically archived before processing.
■ You only need one payer ID to submit claims.
■ Incomplete or invalid claims can be reviewed and corrected online.
■ You can view, track and monitor claim status reports online.

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