Before selecting a software, the provider must examine its business needs to identify the EDI, practice management, or other services that the provider is interested in obtaining from a software. The provider should consider what services could be easily performed by their in-house staff and which might be more cost effective to obtain through a software. The provider should create a written description of the components of its practice that need software support and a description of support needed so prospective softwares can design their proposals to best meet the provider’s needs. Requirements to consider include the following:
• Future Growth of the Practice;
• Workload;
• Payer Analysis;
• Referral Tracking;
• Fee Schedules;
• Appointment Scheduling;
• Medical Records;
• Interconnections with Physicians/Hospitals and other Networks;
• Word Processing Needs;
• Electronic Billing (formats and versions supported);
• Multiple Practices/Locations;
• High Volume/Low Volume Billing;
• Specific Bill Types;
• Management Reporting;
• Hardware/Software Requirements/compatibility with existing equipment; and
• Data Storage needs.