Aetna billing Address and Phone number

AETNA Billing Address

Aetna has more address but usually accept all the claims whatever address you submit from the below list. Get the electronic payor id for Faster process. #60054 would be the payor id for most of the clearing house however double confirm the same with your clearing house.

Medical benefit claim submission

PO BOX 981204
EL Paso , TX 79998-1204

Paper Claims – HMO & PPO Products – Mail claims to:
P.O. Box 14079
Lexington, KY 40512-4079

State AL, AK, AR, AZ, CA, FL, GA, HI, ID, LA, MS, NC, NM, NV, OR, SC, UT, TN, WA 

Aetna PO Box 14079
Lexington, KY 40512-4079

State CO, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NE, ND, NH, NJ, NY, OH, OK, PA, RI, SD, TX, VA, VT, WI, WV, WY 

Aetna PO Box 981106
El Paso, TX 79998-1106

Aetna Student HealthSM 
PO Box 15708
Boston, MA 02215-0014 Payer ID — 60054

PO BOX 569000
MIAMI FL 33256 800-452-8633

P O BOX 14079
LEXINGTON KY 40512 800-548-3945

P O BOX 14089
LEXINGTON KY 40512-4089 800-354-5835

PO BOX 14100
LEXINGTON KY 40512-4100 800-424-4047

PO BOX 14586
LEXINGTON KY 40512-4586 888-632-3862

PO BOX 3500

PO BOX 23759
COLUMBIA SC 29224-3759 800-391-5367

PO BOX 981107
EL PASO TX 79998 800-223-3580

Claims Inquiries – To confirm the recorded date of claims receipt or to make other inquiries about claims, you may call Aetna at 1-800-624-0756 for Medicare HMO Products / 1-888-MD-Aetna (632-3862) for All Other Products, or contact your clearinghouse vendor.

For Medicare Products Provider Dispute Inquiries HMO plans only: Contact the Provider Service Center at 1-800-624-0756. For all other Products’ Provider Dispute Inquiries (PPO and Commercial HMO plans): Contact the Provider Service Center at 1-888-MD-Aetna (632-3862).

If necessary, use the following claims billing addresses If your practice management system requires you to enter a billing address, use the address listed below for the state in which you practice:

This statement contains information regarding certain notice requirements, Claim Settlement procedures, the Provider  Dispute Resolution process, and Aetna Payment Policies.

If you have any questions, please contact our Provider Service Center at the following:
 For Medicare HMO plans only: 1-800-624-0756; For all other plans (PPO and Commercial HMO plans): 1-888 MD-Aetna (632-3862); Or visit the Aetna website at

Special notice for providers not accepting new patients: What to do if you’re contacted by a member or potential member  If you’re not accepting new patients, but are contacted by a member or a potential member who wants to become a new patient, you must tell them to contact:

** Aetna at 1-800-325-6541 for help; and

** The California Department of Managed Health Care at 1-888-466-2219, or the California Department of

Insurance at 1-800-927-4357, as applicable, to report any inaccuracy with !etna’s provider directory.


P O BOX 981109 EL PASO TX 79998-1109 800-777-3240


PO BOX 981107 EL PASO TX 79998-1107 800-245-1206

Genral phone numbers

Aetna B,M ,W 888-632-3862
Aetna HMO 800-624-0756

Aetna Global Benefits (Middle East) LLC

PO BOX 6380
Dubai, UAE

Aetna International

PO BOX 30545
Tampa Florida 33630
860 262 9111

Aetna Better Health of Kentucky’s standard contacts are listed below:

Aetna Better Health contacts Toll-free Fax Provider Services CICR (Claims Inquiry and claims research) 1-855-300-5528

Member Services 1-855-300-5528

Pharmacy 1-855-300-5528 1-855-799-2550

Behavioral Health 1-888-604-6106 1-855-301-1564

Retrospective Review 1-888-470-0550, #4, #3, #7 1-855-336-6054

Concurrent Review 1-888-470-0550, #4, #3, #6 1-855-454-5043

Prior Authorization – Medical 1-888-725-4969 1-855-454-5579

Prior Authorization – Behavioral Health 1-888-604-6106 1-855-301-1564

Prior Authorization - Pharmacy 1-855-300-5528 1-855-799-2550

Provider Relations 1-855-454-0061 1-855-454-5584

Appeals 1-855-300-5528 1-855-454-5585

Care/Disease Management 1-888-470-0550 1-855-454-5044

Lock-In Program 1-855-300-5528 1-866-415-2818

Medicaid Address and phone number - List 1

Medicaid claim submission address - List 2

Medicare claim submission address

United Health care billing Address

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